Invest in the Support Agent Experience

In the world of ecommerce consumer decisions are made in seconds. Whether it’s a first impression, purchasing decision, or change of heart—seconds can make or break a customer outcome. It’s no coincidence that within seconds of making a buying decision, I can complete the purchasing process online. With the click of a button, voice command, or automated … Continue reading Invest in the Support Agent Experience

How Hydrapak Optimized Their RMA Process to Save Time and Money

Earth is 28% land, 72% water and 100% of it is meant to be explored. As weekend warriors we push ourselves to hike, bike, climb, ski and get outside in the name of adventure and fitness. This requires the ambition to set goals, the dedication to test our limits, and the determination to push through … Continue reading How Hydrapak Optimized Their RMA Process to Save Time and Money