BrightReps Sidekick™ is a process flow application, powered by integrations, and designed to run seamlessly as an app add-on to your existing support CRM.  Using BrightReps Sidekick™ your support reps can receive customizable turn by turn directions and powerful automations without leaving the support ticket/case.

CRM Compatibility

BrightReps Sidekick™ is currently compatible with Zendesk and Salesforce CRM systems.  The application can be downloaded and installed directly from their app marketplace.


We’re always adding to our library of available integrations.  We currently offer integrations such as Arena, ShipStation, and Shopify with our full list available under the Integrations Lab section of the Admin Portal.  If there are any critical integrations that would solve a major pain point for your company we’d love to hear them.  Please send any feedback to

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