General

About BrightReps Sidekick™ is a process flow application, powered by integrations, and designed to run seamlessly as an app add-on to your existing support CRM.  Using BrightReps Sidekick™ your support reps can receive customizable turn by turn directions and powerful automations without leaving the support ticket/case. CRM Compatibility BrightReps Sidekick™ is currently compatible with ZendeskContinue reading “General”

BrightReps Sidekick

BrightReps Sidekick™ is a customer support platform that connects people with their processes and tools and is available as an app add-on via the Zendesk and Salesforce marketplace.  Using BrightReps Sidekick™ a support rep is able to leverage all of the process flows and integrations you create and configure within your BrightReps Admin Portal. AsContinue reading “BrightReps Sidekick”

Arena: Create Quality Process

The Arena Create Quality Process step is an integrated step type that allows the Sidekick user to create one of many quality process types on Arena and populate with custom mapped data including issue description, product id, date, case/ticket url, etc. 3 SIMPLE STEPS TO SETUP STEP 1:  Get Workplace ID From Arena From the ArenaContinue reading “Arena: Create Quality Process”

ShipStation: Create Shipping Label

The ShipStation Create Shipping Label step is an integrated step type that allows the Sidekick user to generate a shipping label using their ShipStation account.     3 SIMPLE STEPS TO SETUP STEP 1:  Get ShipStation API Keys From ShipStation, head to Account Settings  Select Account and then API Settings from the sidebar on the left. Click the Generate NewContinue reading “ShipStation: Create Shipping Label”

ShipStation: Search Orders / Shipments

Sidekick allows the user to search ShipStation orders and shipments using the ShipStation Orders and Shipments step types.  This integrated step type allows the Sidekick user to search for shipments or orders over a range of time.   3 SIMPLE STEPS TO SETUP STEP 1:  Get ShipStation API Keys From ShipStation, head to Account SettingsContinue reading “ShipStation: Search Orders / Shipments”