BrightReps Sidekick

BrightReps Sidekick™ is a customer support platform that connects people with their processes and tools and is available as an app add-on via the Zendesk and Salesforce marketplace. 

BrightReps Sidekick™ is a process flow application, powered by integrations, and designed to run seamlessly as an app add-on to your existing support CRM.  Using BrightReps Sidekick™ your support reps can receive customizable turn by turn directions and powerful automations without leaving the support ticket/case.

Using BrightReps Sidekick™ a support rep is able to leverage all of the process flows and integrations you create and configure within your BrightReps Admin Portal.

As you launch into a ticket in your support CRM, BrightReps Sidekick™ will help guide you in processing that ticket including:

  • Real-time status of that customer  (e.g. Order status on ShipStation, Quality Record status on Arena)
  • Searchable process flows with turn by turn directions for the rep to follow
  • Powerful integrated steps to process and return information across platforms without leaving the current page (e.g. create a return shipping label via ShipStation, auto-email the customer with a link to the return label, and place a replacement order via Shopify all at the click of a button)
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CRM COMPATIBILITY

BrightReps Sidekick™ is currently compatible with Zendesk and Salesforce CRM systems.  The application can be downloaded and installed directly from their app marketplace.

INTEGRATIONS

We’re always adding to our library of available integrations.  We currently offer integrations with:

  • Arena
  • ShipStation
  • Shopify
  • EasyPost
  • Airtable
  • Bitly
  • Box
  • DCL Logistics
  • Freshdesk
  • GitHub
  • Google Sheets
  • HubSpot
  • Pivotal Tracker
  • Rebrandly
  • SignNow
  • Slack
  • Stripe
  • Twilio
  • Wrike

Our full list of integrations is available on the Integrations Lab section of the Admin Portal.  If there are any critical integrations that would solve a major pain point for your company we’d love to hear them.  Please send any feedback to support@brightreps.com.