BrightReps Sidekick™ is a process flow application, powered by integrations, and designed to run seamlessly as an app add-on to your existing support CRM. Using BrightReps Sidekick™ your support reps can receive customizable turn by turn directions and powerful automations without leaving the support ticket/case.
Using BrightReps Sidekick™ a support rep is able to leverage all of the process flows and integrations you create and configure within your BrightReps Admin Portal.
As you launch into a ticket in your support CRM, BrightReps Sidekick™ will help guide you in processing that ticket including:
- Real-time status of that customer (e.g. Order status on ShipStation, Quality Record status on Arena)
- Searchable process flows with turn by turn directions for the rep to follow
- Powerful integrated steps to process and return information across platforms without leaving the current page (e.g. create a return shipping label via ShipStation, auto-email the customer with a link to the return label, and place a replacement order via Shopify all at the click of a button)
We’re always adding to our library of available integrations. We currently offer integrations with:
- DCL Logistics
- Google Sheets
- Pivotal Tracker
Our full list of integrations is available on the Integrations Lab section of the Admin Portal. If there are any critical integrations that would solve a major pain point for your company we’d love to hear them. Please send any feedback to firstname.lastname@example.org.