FreshDesk Step: Update Ticket Fields

The Freshdesk integration lets you update ticket fields under your Freshdesk account.

Configuring the Step Type:

  • Description: Set a default value for the description
  • Status: Specify what Statuses will be available to the Rep for selection when viewing the step in Sidekick as part of your flow. You can choose to hide some or hide the entire selection.
  • Priority: Specify what Priority Levels will be available to the Rep for selection when viewing the step in Sidekick as part of your flow. You can choose to hide some or hide the entire selection.