Under the Integrations Lab page, find Freshdesk and click the “Set Up” button.


The Freshdesk integration requires an API Key for authentication.

To obtain an API Key follow the instructions on the Freshdesk documentation page by visiting


Copy the API Key and then go back to the Freshdesk integration page and paste the key into the “API Key” field. Also fill in your account’s subdomain. Click save to finish setting up the integration. If everything went well you should see the screen update and the Status should read as “Connected”.The step types are now active and enabled in the Step Types for the Flow Builder.

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