BrightReps makes even complex troubleshooting seamless. Create detailed scripts that inform agents real-time.

• Rich text instructions
• Decision trees
• Images / GIFs
• Hyperlinks

IDEAL USE CASES

• Troubleshooting software issues
• Troubleshooting hardware issues
• Navigating complex policies and programs

REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE

LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.

“THE POWER OF BRIGHTREPS IS PHENOMENAL. IT IS SO FLEXIBLE WE CAN CODIFY A NEW PROCESS AND ROLL IT OUT RIGHT AWAY.”  

-ANDREW WILKINSON

HEAD OF CUSTOMER HAPPINESS, KINSA