BrightReps makes even complex troubleshooting seamless. Create detailed scripts that inform agents real-time.
- Rich text instructions
- Decision trees
- Images / GIFs
IDEAL USE CASES
- Troubleshooting software issues
- Troubleshooting hardware issues
- Navigating complex policies and programs
REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE
LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.
“THE POWER OF BRIGHTREPS IS PHENOMENAL. IT IS SO FLEXIBLE WE CAN CODIFY A NEW PROCESS AND ROLL IT OUT RIGHT AWAY.”
HEAD OF CUSTOMER HAPPINESS, KINSA