Use Cases

TROUBLESHOOTING MADE EASY WITH BRIGHTREPS

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BrightReps makes even complex troubleshooting seamless. Create detailed scripts that inform agents real-time.

  • Rich text instructions
  • Decision trees
  • Images / GIFs
  • Hyperlinks

IDEAL USE CASES

  • Troubleshooting software issues
  • Troubleshooting hardware issues
  • Navigating complex policies and programs

REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE

LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.


“THE POWER OF BRIGHTREPS IS PHENOMENAL. IT IS SO FLEXIBLE WE CAN CODIFY A NEW PROCESS AND ROLL IT OUT RIGHT AWAY.”  

-ANDREW WILKINSON

HEAD OF CUSTOMER HAPPINESS, KINSA

RETURNS MADE EASY WITH BRIGHTREPS

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Sidekick has the pre-built integrations you need to streamline your returns process.

  • View all existing orders and status
  • Cancel / refund an existing order
  • Verify customer address
  • Create replacement orders
  • Generate return shipping labels

… all without leaving the support ticket.

IDEAL USE CASES

  • Order returns
  • Order replacements
  • Cancellations and refunds
  • “Where is my order?” inquiries

SAVE TIME, DO MORE WITH LESS

Learn more how Hydrapak and Kinsa streamlined their returns process using BrightReps Sidekick.


“IT WAS UNEXPECTED JUST HOW MUCH TIME WE COULD SAVE. I’M ABLE TO FULFILL THESE REQUESTS IN ABOUT 30 SECONDS RATHER THAN 3 MINUTES. OVER TIME, THE AMOUNT OF CLICKS I’M SAVING REALLY ADD UP.”

LEXI ELMORE

WARRANTY & INVENTORY CONTROL SPECIALIST, HYDRAPAK

AGENT SCRIPTING MADE EASY WITH BRIGHTREPS SIDEKICK

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BrightReps makes complex agent scripts seamless and digestible in real-time. Create detailed scripts that empower agents with:

  • Rich text instructions
  • Decision trees
  • Images / GIFs
  • Hyperlinks

IDEAL USE CASES

  • Sales script
  • Product recommendations tailored to the customer
  • Opportunity qualification
  • Customer on-boarding

REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE

LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.


“THE POWER OF BRIGHTREPS IS PHENOMENAL. IT IS SO FLEXIBLE WE CAN CODIFY A NEW PROCESS AND ROLL IT OUT RIGHT AWAY.”  

-ANDREW WILKINSON

HEAD OF CUSTOMER HAPPINESS, KINSA