TROUBLESHOOTING MADE EASY WITH BRIGHTREPS
BrightReps makes even complex troubleshooting seamless. Create detailed scripts that inform agents real-time.
- Rich text instructions
- Decision trees
- Images / GIFs
- Hyperlinks
IDEAL USE CASES
- Troubleshooting software issues
- Troubleshooting hardware issues
- Navigating complex policies and programs
REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE
LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.
“THE POWER OF BRIGHTREPS IS PHENOMENAL. IT IS SO FLEXIBLE WE CAN CODIFY A NEW PROCESS AND ROLL IT OUT RIGHT AWAY.”
-ANDREW WILKINSON
HEAD OF CUSTOMER HAPPINESS, KINSA
RETURNS MADE EASY WITH BRIGHTREPS
Sidekick has the pre-built integrations you need to streamline your returns process.
- View all existing orders and status
- Cancel / refund an existing order
- Verify customer address
- Create replacement orders
- Generate return shipping labels
… all without leaving the support ticket.
IDEAL USE CASES
- Order returns
- Order replacements
- Cancellations and refunds
- “Where is my order?” inquiries
SAVE TIME, DO MORE WITH LESS
Learn more how Hydrapak and Kinsa streamlined their returns process using BrightReps Sidekick.
“IT WAS UNEXPECTED JUST HOW MUCH TIME WE COULD SAVE. I’M ABLE TO FULFILL THESE REQUESTS IN ABOUT 30 SECONDS RATHER THAN 3 MINUTES. OVER TIME, THE AMOUNT OF CLICKS I’M SAVING REALLY ADD UP.”
LEXI ELMORE
WARRANTY & INVENTORY CONTROL SPECIALIST, HYDRAPAK
AGENT SCRIPTING MADE EASY WITH BRIGHTREPS SIDEKICK
BrightReps makes complex agent scripts seamless and digestible in real-time. Create detailed scripts that empower agents with:
- Rich text instructions
- Decision trees
- Images / GIFs
- Hyperlinks
IDEAL USE CASES
- Sales script
- Product recommendations tailored to the customer
- Opportunity qualification
- Customer on-boarding
REDUCE ONBOARDING, KEEP EVERYONE ON THE SAME PAGE
LEARN MORE how Kinsa built their processes on BrightReps to reduce agent onboarding and enforce FDA compliance.