ZenDesk: Add Ticket Comment

Configuring This Step Type:

From an existing flow on the Flow Builder

Click the plus (+) icon to add a step
Select “Zendesk: Add Ticket Comment”

  • Default Values or Empty: There is no need to specify a default value and the field can be left empty for the Rep to fill in.
  • Dynamic Variables: You can use dynamic variables for the value by clicking the “+” icon on the right. That will show you all the variables that are available for you to use.

Example Use Case in Sidekick: